Candidati su Kit Lavoro: kitlavoro.it/lavoro/7xgji1

As an award-winning destination management company, IC Bellagio curates bespoke Italian journeys that go beyond the ordinary. We believe in travel as a force for good - connecting guests with Italy’s rich heritage, vibrant communities, and hidden gems. Whether discovering lesser-known destinations or timeless traditions, our itineraries leave a lasting impact. With 24/7 support from our dedicated Guest Ambassador team, every detail flows effortlessly. From historic treasures to contemporary culture, we deliver immersive experiences that inspire curiosity and create unforgettable memories. At IC Bellagio, we’re more than a team - we’re a community passionate about sharing the very best of Italy. **Position Overview**: We are looking for a resourceful Guest Ambassador to serve as the main point of contact for our guests—from just before arrival, throughout their journey, and beyond. Available 24/7, you will anticipate needs, resolve issues quickly, arrange last-minute services, and manage real-time itinerary changes - ensuring every moment is memorable. **Key Responsibilities**: - Conduct proactive touch‑base calls to check satisfaction and identify emerging needs
- Manage critical situations - including logístical, weather‑related issues, etc. - coordinating with our trusted suppliers as needed
- Arrange last‑minute services (transfers, guides, restaurant reservations, special experiences)



and execute real‑time itinerary modifications
- Liaise with hotels, drivers, guides, and other partners to ensure flawless service delivery, especially in challenging situations
- Review and verify all travel documents prior to arrival to ensure a smooth trip
- Handle late‑booking inquiries, guiding guests through the sales and reservation process while maintaining IC Bellagio’s high standards
- Document all guest interactions, service requests, and incident resolutions for future reference and continuous improvement
- Uphold IC Bellagio’s values of empathy, creativity, and excellence in every guest interaction. **Requirements**: - Fluent English and Italian (spoken and written)
- Exceptional emotional intelligence and listening skills; ability to remain calm under pressure
- Strong problem‑solving mindset with a knack for creative, last‑minute solutions
- Excellent organizational skills and attention to detail; comfortable juggling multiple priorities
- Sound knowledge of Italian destinations, suppliers, and cultural nuances Contratto di lavoro: Tempo pieno Retribuzione: €1.400,00 - €1.500,00 al mese Benefit: - Computer aziendale
- Lavoro da casa
- Orario flessibile
- Parcheggio libero
- Supporto allo crescita professionale Retribuzione supplementare: - Quattordicesima
- Tredicesima Istruzione: - Laurea triennale (Preferenziale)

Candidati su Kit Lavoro: kitlavoro.it/lavoro/7xgji1

📌 Guest Ambassador (Bellagio)
🏢 IC Bellagio
📍 Bellagio