This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Advocate in Italy.This role offers the opportunity to join a fast-moving, fully remote environment where customer experience sits at the heart of the product. As a Customer Support Advocate, you will support hosts using a highly technical SaaS platform designed for short-term rental automation. You will act as a trusted guide for users, helping them solve complex issues, navigate product features, and get the most value from the platform. The role combines technical troubleshooting, customer education, and close collaboration with engineering and product teams. You will also contribute directly to improving the product experience by feeding user insights back into development. It is ideal for someone who thrives in dynamic environments, enjoys problem-solving, and is passionate about delivering exceptional customer support at scale.ResponsibilitiesProvide fast, empathetic, and high-quality support to customers via chat, email, and video callsInvestigate and troubleshoot complex technical issues in collaboration with engineering and internal toolsSupport customer onboarding and assist users throughout the entire product lifecycleCreate detailed bug reports and escalate technical issues to engineering teamsDevelop and maintain educational content such as guides, FAQs, product tours, and video tutorialsAct as a customer advocate by relaying user feedback and needs to product and engineering teamsCollaborate with the support team to improve processes, workflows,



and issue resolution practicesContribute to a culture of continuous improvement and knowledge sharingRequirementsMinimum of 3 years of experience in technical support for a SaaS product (B2B or B2C)Strong problem-solving skills with the ability to troubleshoot technical issues effectivelyExcellent attention to detail and a mindset focused on continuous improvementAbility to learn quickly and adapt to a fast-evolving, highly technical product environmentStrong communication skills, both written and verbal, with a customer-first mindsetComfortable working in a fully remote, distributed team across European time zonesExperience in or familiarity with short-term rental platforms (such as Airbnb hosting) is a strong plusCuriosity and motivation to understand complex systems and improve user experienceBenefitsCompetitive compensation ranging from approximately $87,000 to $117,603 depending on locationPerformance-based incentives including potential additional annual earnings via PSUsEquity participation through RSUs to share in long-term company growthFully remote-first working environment with global hiring flexibility35 days of paid time off per year,



including flexible public holidaysParental leave benefitsAccess to mental health and emotional support services via professional therapistsPeer recognition program with redeemable rewards and incentivesTransparent, supportive, and results-driven team cultureHow Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Data Privacy NoticeBy submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.#J-18808-Ljbffr

📌 Customer Support Advocate - $87,000 - $117,603 A Year - Remote (Roma)
🏢 Jobgether
📍 Roma