Job Description

Are you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you
MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team.
The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.
Key Responsibilities
- Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics
- Draft and manage official communications to the sales and service network
- Create and deliver PowerPoint presentations on CE-related topics
- Support the CE department in the analysis and design of incentive schemes
- Design, manage, and deliver virtual coaching sessions (webinars) on CE topics




- Provide hands-on support to the Sales and Service network for the implementation of new projects and tools
- Develop and deliver training modules for internal field staff and the Sales & Service network on CE topics
- Deliver classroom-based behavioral training on soft skills
- Conduct potential analysis and gap analysis

Qualifications

Advanced knowledge of the automotive industry
- Strong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvement
- Proven experience with Dealer Management Systems (DMS) used in the automotive sector
- Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
- Ability to analyze complex datasets and define effective solutions

Soft Skills
- Ability to work independently, in groups, and within cross-functional teams
- Strong mindset for sharing insights, reports, and results
- Excellent presentation and public speaking skills
- Strong listening

📌 Coach&Consultant - Automotive (Milano)
🏢 Msx International
📍 Milano