**Détail de l'offre**: Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany. **BRIEF ROLE DESCRIPTION** As the **Front Desk Manager** at Borgo Pignano, you will take full ownership of the front desk operations, leading the team to deliver exceptional guest experience while ensuring operational excellence. You will play a critical role in upholding our high service standards, driving team performance, and fostering collaboration across departments to maintain the hotel’s reputation for outstanding hospitality. Reports to: Director of Rooms **_ MAIN RESPONSIBILITIES_**
- Lead, manage, and motivate the front desk team by providing training, coaching, and clear performance expectations to ensure a professional, positive, and service-driven culture.
- Oversee all front desk operations including guest check-in, check-out, room assignments, reservations, billing, cash handling, and administrative functions, ensuring accuracy, efficiency, and compliance with GDPR and company policies.
- Handle complex guest inquiries and resolve escalated complaints with diplomacy and tact to maintain guest satisfaction and loyalty.
- Develop and implement procedures to optimize front desk workflows, enhance service quality, and improve guest experiences.
- Collaborate strategically with housekeeping, maintenance, food & beverage, and other departments to guarantee coordinated service delivery, with special focus on VIP guests and special requests.




- Monitor daily preparations and facilitate effective communication across shifts and departments to ensure operational continuity and readiness.
- Ensure strict adherence to security protocols and efficiently manage emergency situations in line with company standards.
- Maintain and analyze accurate guest records, financial reports, and operational data to support informed decision-making.
- Provide regular performance feedback, conduct evaluations, and identify training needs to support continuous team development.
- Enforce hotel policies and standards consistently to uphold Borgo Pignano’s brand and reputation.
- Drive initiatives that contribute to a positive, respectful, and inclusive workplace culture.
- Undertake additional leadership responsibilities as assigned by senior management. **_
REQUIREMENTS_**
- Minimum 2 years experience in Front Office of 5 stars hotels
- Evidence of self-development and development of others
- Excellent verbal and written communication skills for interacting with guests and staff in English. Second language is a plus.
- A strong commitment to providing exceptional customer service. - Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite
- References **_
WHAT WE OFFER_**
- Start date: May 2026 with an 7-month fixed-term contract as per the National Collective Labour Agreement for the Tourism Sector,
- 40 hours per week over 5 days with two rotating days off.
- Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
- Training on Quality assessment and sector regulations.
- Welfare credit provided based on guest satisfaction.
- Company canteen.
- Uniform and uniform laundry service. ** No lodging facilities** Workplace: Florence, Via Bolognese 89 Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

📌 Front Desk Manager - Borgo Pignano Florence (En) (Firenze)
🏢 Relais & Châteaux
📍 Firenze