Role Overview
This role coaches and supports customers to help them succeed on the company’s platform. The position focuses on increasing customer value through effective commercial conversations, relationship building, and solution-oriented support.
Key Responsibilities
- Build and begin developing relationships with customers and their account teams, including key buyers and decision-makers
- Support the creation of opportunities such as progress meetings and exploratory conversations to grow customer accounts
- Develop an understanding of customer business challenges through appropriate internal and external channels
- Recommend products, services, and insights that align with customer needs
- Complete basic account plans that outline tactics to acquire and maintain business
- Build an understanding of how the department operates and contributes to the broader organization
- Develop awareness of policies, practices, trends, and competitor activity that affect the organization and its customers




- Gain a basic understanding of the financial impact of decisions and solutions on both the organization and customers
- Guide accounts toward valuable insights and present recommendations that agevolazioni both the customer and the organization
- Gather data and information on potential ideas and solutions to address business needs
- Contribute to business cases for change under the guidance of more senior colleagues
- Develop working knowledge of the company’s standard contract terms and conditions through product literature, contracts, and collaboration with peers
- Learn when to engage legal partners to modify standard contract terms
- Build understanding of the contract negotiation process and contractual arrangements
- Exchange straightforward information clearly and effectively to gain support from others
- Seek support from a manager when needed to resolve differences and align stakeholders
- Assist in conducting basic cost, benefit, and risk analyses of possible solutio

📌 Associate Account Manager II, 12 month FTC (Milano)
🏢 11315 Expedia Italy
📍 Milano