Location: Genoa, Italy
Employment Type: Fixed-term contract (maternity cover); Full-time
Job Title: Customer Service Representative
Why This Role Matters
As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.
You’ll work daily in Italian and English, collaborate with international teams, and play a direct role in protecting lives across the Mediterranean and beyond.
If you’re motivated by purpose, thrive in a fast‑paced environment, and enjoy solving complex challenges, this role is for you.
Key Responsibilities
- Delivering advanced product and service information while resolving complex customer inquiries.
- Processing quotations and orders (including customized requests) and coordinating delivery with internal teams.
- Building strong customer relationships through proactive outbound communication.




- Acting as the first point of contact for customer complaints and escalations.
- Maintaining accurate customer data in our CRM system to support business growth.
- Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
- Ensuring compliance with company policies, safety regulations, and industry standards.
- Staying up to date with industry trends through training and development opportunities.
- Performing additional duties as required by management.

About You – Skills & Qualifications
To succeed in this role, you will bring:
- Excellent communication skills, both written and verbal.
- Strong customer service experience and professional telephone manner (marine industry experience is a plus).
- Confidence in handling complex, non‑standard cases – we don’t use scripts, and we value creative problem‑solving.
- A proactive, solution‑driven mindset with great attention t

📌 Customer Service Representative (Italia)
🏢 Survitec Group
📍 Italia