Position
The resource will join a team dedicated to the management and evolution of software supporting customer management, including:
CRM (Customer Relationship Management)
Service and Field Service
Customer Portal
Vertical software and custom solutions
Main responsibilities
Application maintenance of CRM and Service systems, including any custom‐developed software
Gathering and analysis of functional requirements expressed by internal stakeholders
Proposal and implementation of application solutions aligned with business needs
Collaboration with technical teams and stakeholders to ensure proper system evolution
User support and training on the use of implemented solutions
Requirements
At least 3 years of experience in the role of functional or application analyst.




In-depth knowledge of Microsoft Dynamics CRM 365 modules, with a focus on:
Sales, Marketing, Service, Field Service
Ability to perform basic customizations on Dynamics CRM 365
Strong analytical skills, problem‐solving orientation, and a team‐working attitude
A degree in STEM disciplines (Computer Science, Engineering, Mathematics, Physics, etc.) or an equivalent qualification is considered a plus.
Other information
Dynamic and constantly evolving environment
Focus on people and their professional growth
On‐site cafeteria
Health insurance
Location
Information Systems Analyst – CRM and Service Area • Pianoro, IT
J-18808-Ljbffr

📌 Information Systems Analyst (Italia)
🏢 Altro
📍 Italia