ppAt Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At bThompson Rome by Hyatt /b, looking for a proactive, hands‑on, and guest‑focused bFront Office Shift Leader /b to oversee front office operations during assigned shifts, able to inspire guests and colleagues through knowledge, storytelling, and refined service. /p h3About the role: /h3 pThe bFront Office Shift Leader /b is responsible for supervising front office activities during assigned shifts, supporting team members, and acting as a key point of contact for both guests and management. This role ensures service consistency, operational efficiency, and a positive team culture while maintaining the highest standards of guest satisfaction. /p h3Responsibilities /h3 pAdministration /p ul liSupervise front office operations during assigned shifts, ensuring full compliance with hotel policies and procedures. /li liMaintain accurate records of daily operations, guest feedback, and team performance. /li liSupport the development of shift schedules and manage staffing levels to meet operational needs. /li liEnsure clear and effective communication between team members and management. /li /ul pCustomer Service /p ul liEnsure all front office team members deliver exemplary service in line with the hotel’s brand standards. /li liHandle guest inquiries, special requests, and complaints promptly, professionally, and effectively. /li liEngage with guests to gather feedback and continuously enhance service delivery. /li liSupport departmental budget management and cost control during assigned shifts. /li liMonitor revenue performance and report any variances,



suggesting strategies to optimize profitability. /li liEnsure accurate handling of cash, billing, and payment transactions by front office staff. /li /ul pOperations /p ul liOversee daily front office operations to ensure consistency, quality, and operational efficiency. /li liConduct regular inspections of the front office area to maintain high standards of cleanliness and presentation. /li liStay informed about hotel services, promotions, and local attractions to provide accurate and personalized information to guests. /li /ul pPeople Talent Development /p ul liLead, motivate, and support front office team members, fostering high performance and engagement. /li liAssist in training new hires, ensuring full understanding of brand standards and operational procedures. /li liPromote a positive, collaborative team culture through open communication and teamwork. /li /ul pThe bFront Office Shift Leader /b embodies the core values of bThompson Rome /b through: /p ul libInitiative /b: proactively identifying opportunities to improve service delivery and operational processes. /li libTeamwork /b: fostering collaboration and mutual support within the team to enhance the guest experience. /li libCommunication /b: maintaining clear, open, and professional communication with colleagues and management. /li libGuest Focus /b:



consistently prioritizing guest needs to deliver memorable and personalized experiences. /li /ul h3What You Bring /h3 ul liPrevious experience in ab similar role /b and in a b5-star luxury hotel /b environment. /li liStrong leadership skills with the ability to manage and support teams during operational shifts. /li liStrong initiative and a service‑driven attitude /li liAbility to upsell while enhancing guest satisfaction /li liExcellent customer service orientation and problem‑solving abilities. /li liStrong verbal and written communication skills in bItalian /b and proficiency in bEnglish /b is mandatory. Additional languages are a plus. /li liAbility to remain calm, organized, and effective in a fast‑paced environment. /li /ul h3Welfare and Benefits Package* /h3 pAs a valued Team Member, you will enjoy: /p ul liEmployee discount rates at Hyatt properties worldwide /li liTraining and development opportunities to support your career development /li liBeing part of a multicultural diverse and inclusive team, passionate about their work /li liOpportunity to grow and develop your career within an international hotel group /li liLocal discounts reserved to Thompson Rome's personnel /li /ul p*Further details regarding welfare and benefits will be shared at a later stage, as the property is currently in its pre‑opening phase and some aspects are still being finalized. /p pStarting from Level 3 CCNL + superminimo assorbibile /p pIf you feel ready to be part of an exciting bpre‑opening /b journey and elevate the Team and guest's experience in one of Rome’s most iconic luxury hotels, and want to know more, bapply now and be part of something extraordinary in heart of the eternal city! /b /p /p #J-18808-Ljbffr

📌 Front Office Shift Leader (Roma)
🏢 Thompson Rome
📍 Roma