Responsibilities - You will be managing the relationship with client counterparts (often product owners and business owners) - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues - Being the knowledge base of how Kraken works and how we deliver Kraken Platform - Triaging incoming requests and communicating client priorities internally.

- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
- Supporting the engineering team to deliver product features - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements - Strong client delivery and/or product ownership experience - Agile delivery experience - Experience of product management and customer journeys - Solid understanding of technology and associated trends - Excellent communications,



collaboration and presentation skills - Strong influencing skills and ability to challenge traditional ways of thinking - Experience of working with significant complex delivery pipelines for clients - Patience and initiative - Time management and a get-stuff-done attitude - Fluent English + Italian (other european languages are also relevant for this role) - Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have" Core Competencies Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development. Highest-signal resume keywords - Client Delivery Experience - Product Ownership Experience - Agile Delivery Experience - Excellent Communication Skills - Fluent English + Italian Hard Skills - Product Management - Customer Journey Mapping - Technology Understanding - Complex Delivery Pipeline Management - Agile Methodologies Soft Skills - Collaboration Skills - Presentation Skills - Influencing Skills - Patience - Time Management Industry Keywords - Electricity Market - Utilities Market - European Market Experience

📌 Senior Client Delivery Lead, Energy Experience Preferred (Milano)
🏢 Jobtailor
📍 Milano