**Company Description**
Santen is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world.
**Job Description** Job’s mission** The Commercial Operation Specialist drives sales force effectiveness in Italy, focusing on CRM, segmentation, targeting, sales tracking, and incentives. They contribute to generating strategic insights for the Customer Facing Team (CFT) at the local level. **What you’ll do**: - Manage local sales data and implement EMEA sales tracking tools.
- Implement EMEA segmentation and targeting methodology in collaboration with the sales team.
- Analyze monthly sales indicators and KPIs to support decision-making processes.
- Act as a CRM expert and support the training of local teams.
- Optimize CRM usage and ensure accurate call recording information.
- Provide analysis on territory alignment and supply optimization.
- Derive insights from sales, market, and competitor data to support local leadership.
- Propose continuous improvements to sales management and the General Manager (GM). **Qualifications** What you’ll bring to the role**
- Business school degree or equivalent, with a major in data analysis.
- At least 2-3 years of experience in a commercial role and 1 year in Sales Force Effectiveness (preferably in the pharmaceutical industry).




- Strong knowledge of business intelligence tools (e.g., Power BI, QlikView).
- Advanced experience with CRM tools (e.g., OCE, Salesforce).
- Business proficiency in written and spoken English.
- Cross-functional collaboration and customer-focused mindset, with flexibility to travel, including internationally. **Additional Information** Grow your career at Santen** A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment. The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law. If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.

📌 Italy] Commercial Operations Specialist (Milano)
🏢 Santen
📍 Milano