To create exceptional guest experiences, we are looking for a warm, attentive, and service-oriented Guest Experience Agent (m/f/d) who delights our guests through personalised care, tailored recommendations, and a genuine passion for hospitality.

Your Tasks

Personally assisting our guests as the main point of contact for requests, questions, and special arrangements

Managing our WhatsApp guest service with prompt, professional, and personalised communication

Actively advising guests and upselling premium experiences, hotel services, and exclusive offers

Planning and organising individual guest stays, including transfers, restaurant reservations, exclusive experiences, and recommendations for excursions in the Dolomites

Receiving and coordinating room service orders

Working closely with Front Office, Housekeeping, Spa, and Food & Beverage to ensure seamless and personalised service

Building long-term guest relationships and creating unforgettable holiday experiences Your Profile Professional experience in luxury hospitality, ideally as a Guest Experience Agent, Front Office Agent, or Concierge

Warm personality with a strong service mindset and genuine enjoyment of guest interaction

Excellent understanding of individual guest needs and a passion for delivering exceptional service





Strong organisational skills with a structured, independent, and solution-oriented working style

Excellent communication skills, empathy, and a confident professional presence

Confident use of digital communication tools;

experience with hotel management systems is an advantage

Excellent command of English, German, and Italian What We Offer The opportunity to shape the guest experience from the very beginning in one of the most exclusive luxury lodges in the Dolomites

Full-time position with long-term career prospects

Individual training and professional development opportunities

Attractive salary including additional benefits

Direct collaboration with the General Management and short decision-making processes A modern workplace in a newly opened luxury resort in the Dolomites

Staff accommodation in our Staff House

Meals provided also on days off (breakfast, lunch, and dinner)

Exclusive discounts on Spa treatments, products, and stays within the SAN SONNEA Collection and partner hotels If You Share Our Passion For Hospitality, We'd Love To Hear From You.

Please Send Your

Application, Including Your CV And Cover Letter/references, To SAN SONNEA | Human Resources | E-mail: [email protected]

📌 Guest Experience Agent (m/f/d) (Funes)
🏢 SAN SONNEA
📍 Funes